FAQs & Help
- How do I contact customer service?
Yes! Please reach out to us at contact@theposhloft.shop. Please allow up to 24 hours for email returns. We are a very small, local business.
- What if what I ordered is not the right fit for me?
Oh no! We apologize you are not happy with either the fit or the item itself. Please review our full refund/exchange policy for more information. We will be happy to exchange for a different size. Please note, all sale items are non-refundable.
- Will free shipping get my order to me on time?
Please note that our free shipping feature is for non-international, domestic orders. Both free and paid standard shipping are USPS First Class Mail. If you need an item faster, please consider upgrading shipping to either USPS Priority Mail or USPS Priority Express.
- Will there be delays with my shipment?
Once your package leaves our store, the ownership of the item becomes your own. The shipping process starts once the order is in the possession of the mail carrier. Shipping delays are not at the fault of The Posh Loft. Due to COVID-19, delays in the processing time or shipping may occur.
- Will my return be delayed?
Once we receive returned items, please allow 48 hours for returns to be processed. Please use appropriate shipping to return the items in a timely manner. You are responsible for your own return costs.
- I need to change something on my order. What should I do?
If you need to change or cancel your order, please contact our customer service. Once an order is processed and shipped, we will be unable to make changes.
- I’m unsure about a size or have a fit question. How do I find this info?
If size charts are not available on a specific item, please reach out to us in the chat feature on the bottom right of your screen or contact our customer service team!
- Why was my order canceled?
Due to an unforeseen event, the item you ordered became out of stock or is no longer available. We promise these cases are rare. However, if an item does become unavailable, you will be contacted and refunded the full amount.
- I have a gift card, how do I use it?
Please use the number provided in the email or on the back of the card in payment method options when checking out.
- Where is your store?
We are located at 317 West Broughton Street, Upstairs Savannah, GA 31401. We are a hidden gem upstairs on the main shopping street in the heart of historic Savannah, GA. We look forward to welcoming you up!